Recruiter at Huntsmen & Barons
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Customer Success Representative - Cooperative & Collaborative Marketing Platform (1-3 yrs)
Customer Success Representative
- The position serves as a key member of the Global Customer Success team. As a CSR, you will have the responsibility of engaging with Dealers/Outlets and nurturing Revenues via trust-building, promise delivery, cross-sells, and up-sells. CSR Should possess a strong drive for delivering client value & results.
- CSR will undertake a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and managing any gaps on the delivery front. The role will also assimilate & distribute industry insights to Client stakeholders. Successful candidates must be social, and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.
Scope & Responsibilities :
- Full responsibility for end-to-end customer engagement including business analysis, managing scope and schedule, delivery & optimization, and client management
- Be the heart, mind, and voice of clients within Onlinesales.ai
- Work with fully customer focused and manage very high customer retention/ Renewals.
- Provide the class customer experience as per the set SLA and other parameters.
- Coordinate and Manage a healthy relationship with the cross-functional team (CFT) to run the operation
- Highlight the issues faced regularly with the teams and follow up till the resolution.
- Owner of NPS for channel partners (dealer/outlets/stores/hotels etc.) of assigned accounts
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
