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25/01 Swapna
Head Talent Acquisition at Oceanworld

Views:52 Applications:36 Rec. Actions:Recruiter Actions:11

Customer Success Professional - SaaS Product (3-4 yrs)

Any Location Job Code: 144281

Company Name: M Computing Private Limited.

Bengaluru.

Salary Limit - 6 LPA - 8.4 LPA

Experience -3 -4 years

Qualification - B. tech/ B.com

Working Days - 5 days Timings - 9 - 6pm (work from home)

Notice period - 15days to 1 month

Job description

1. Manage Customer Success team (OLABI Platform User Help Desk team)

2. Ensure that all customer helpdesk tickets are resolved in a timely manner.

3. Interface between technology teams and Customer users for on-boarding and post go live.

3. Manage large Enterprise Customer relationship

4. Communicate and manage enterprise customers users on day to day basis.

5. Setup and drive Customer Success Performance and appraisal systems.

Candidate experience / Profile :

1. Retail, E-commerce background

2. At least 3-4 years experience working in customer success team.

3. Excellent written / spoken skills in English

4. Should have atleast one year as Leadrole.

5. Female candidate preferred.

Look for candidates in

Lower/Mid Management Work experience in SAAS product companies like Wooqer/Capillary/Razor Pay etc.

Interview Process:


- CV shortlisted

- Director and MD (Google meet)

- Telephonic round

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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