Customer Success Specialist

About Jodo :

- Jodo (www.jodo.in) is a mission-oriented high-growth fintech startup building payment & lending products to simplify education payments. Jodo's suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a trusted partner to parents in fulfilling their aspirations for their kids' education.

- You can learn more about Jodo's mission in this video. Jodo is backed by high-quality investors to realize this mission.

VC investors : Elevation Capital, Matrix Partners - investors in Paytm, Swiggy, Urban Company, Ola, Practo etc.

Angel investors : Kunal Shah(CRED), Nithin Kamath (Zerodha), Amit Ranjan (SlideShare)

Role Description :

- This is a customer-facing role with the primary responsibility of interfacing with the customers right from acquisition of customers to repayments. This is an opportunity to be part of the early sales team and grow with the organization. This is a key role where the candidate will be the face and voice of the company to our customers. We are looking for candidates who are passionate about talking to and understanding the needs of the customers, and keen to play a role in building the 'customer-centric' culture of the organization. High performers in this role will be given additional exposure and a chance to grow quickly within the firm.

What is expected ?

Sales :

- Consultative selling by pitching the product to customers both in offline events and via telesales

- Building a long term relationship with customers

- Ability to think on the feet and understand the customer pulse and pitch accordingly

- Ability to take rejections and not let it affect the pitch to the next customer

Resourceful :

- Always thinking of ways to get new leads, try different approaches to pitching, and add value to the firm in various ways apart from just the core responsibility

- Not taking 'no' for an answer persistent with the customers while being pleasant and respectful; ability to engage and persuade

- Diligent in follow-ups with the customer; taking ownership of every single lead and taking it to closure

- Understand customer concerns and relay them back to the product team to improve the product & application process

Collections :

- Handle payment delays from customers through dialogue and persuasion

Traits of the Ideal Candidate :

Entrepreneurial : Show high ownership to solve problems and get things done

- Disciplined and hardworking

- Passionate about personal growth and making a difference

- Passionate about customer-facing roles

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