Designation: Customer Success Engineer

Experience Required : 0 to 2 Year

Location: Ahmedabad

Employment type: Full-Time Permanent

Duration: N/A

About Us :

Convergence IT Services Pvt. Ltd. is a product-based IT company located in Vidyavihar, India. We have 10 years of experience providing HRMS Solutions to various industry leaders. Our flagship product, Uknowva, is a comprehensive HRMS solution that helps businesses streamline their HR processes and improve employee engagement.

To Apply share your updated resume on careers@convergenceservices.in or Check out our Websites.

Company website: https://uknowva.com/hrms

Linkedin: https://www.linkedin.com/company/uknowvaplatform/

We are hiring for a Customer Success Engineer. Analyze customers' individual needs & issues to address them effectively on time. Follow up to ensure that appropriate actions were taken on customer's requests.

Roles & Responsibilities :

- Providing technical support and respond for incoming queries related to HRM software (uKnowva)

- Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorising and prioritising as per the defined TAT

- Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services

- Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.

- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager

- Basic knowledge of SQL and EXCEL

- Proper understanding of the client requirements

- Understanding PHP code will be an added advantage