Customer Success Manager - IT (2-5 yrs)
We are looking for Customer Success Manager. You will be expected to interact with customers to understand their queries post enrolment. Additionally, you will be expected to build a relationship with the customer. Bottom line, make our customers love us.
Responsibilities :
- Analyse product gaps through interactions with customers and route it back internally.
- Strong customer centric approach .
- Direct feedback interaction with customer for feedback.
- Coordinating with customer pre/on and post enrollment.
- Resolving the customer grievance immediately in coordination with respective department.
- Should have out of box thinking for new Ideas and thought process.
- Manage post sales activity and on boarding of new customers.
- Manage support escalations.
Job requirements :
- Ability to think through a business both strategically and operationally.
- Strong interpersonal, time management, and problem solving skill.
- 3+ years of experience in providing customer services.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
