Position : Customer Success Manager

Experience : 1-3 Years

Job location : Bangalore (WFH for coming at least 6 months)

Working days : Monday to Friday

Timing : 10.30 am- 6.30 pm/ 11.00 am -7 pm

What You'll Do :

- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period

- Provide product training to enable the customers to realize the potential

- Identify product usage gaps and provide actionable solutions to the customers

- Build value-based relationships with customers and create champions

- Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI & drive desired customer outcomes through a consultative approach

- Identify opportunities of upselling and cross-selling along with the Account Managers

- Identify appropriate business use cases where it can be deployed

- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully

- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap

- Work with the marketing team to execute customer surveys, case studies, etc

- Identify and process success milestones for the customers

- Optimize existing processes within the company and actively enhance all Customer Success initiatives

- Drive customer advocacy through reviews, testimonials, customer meetups; and creating a center of excellence within the customer's organization

Our Ideal Customer Success Manager :

- Has 1 to 3 years of work experience in a high-touch Customer Success role (preferably in a B2B SaaS or Tech Product based company)

- A highly organized & responsive person who can multi-task with efficiency

- Showcases exemplary written and verbal communication skills to work along with Global Customers

- Has worked directly with International Enterprise Customers.

- Has an exceptional ability to communicate and foster positive business relationships

- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products

- Managed customers across different segments in the past and knows how to manage them differently

- Having any prior basic technical experience is like an icing on the cake

- Exhibits a true passion for customers and for Customer Success

- Knowledge of product integrations, API documents would be appreciated.

What To Expect :

A challenging position with lots of room for growth and support for personal and professional development with a great opportunity to work with a cross-functional team along with

- Competitive Salary

- Extra WFH allowance.

- Opportunity to work in a Product company in a vertical B2B niche SaaS.

- A transparent work culture that allows you to learn about the SaaS business firsthand.

- Fun events, curated workshops, learning sessions, prices, awards & recognitions etc

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.