Our client's are leading MNC & Industrial Conglomerate's (AUTOMOBILES, FMCG, CONSUMER DURABLES, MANAUFACTURING, RETAIL, EPC, INFRASTRUCTURE - (POWER, ENERGY, OIL & GAS, PORTS), INFORMATION TECHNOLOGY, BPO, PHARMA & TELECOM with a Turnover of US $ 1 Bn to US $ 100 Bn with exponential growth potential. Our client's reach span across several countries across the global.

PERFECT PLACER (www.perfectplacer.com), Promoted by a team of dedicated professionals with varied background, having comprehensive and extensive industry and consultancy exposure, is - One of the most preferred and referred consultants- today in Executive Search & Placement.

PERFECT PLACER in less than half a decade has grown to be a force to reckon with, having offices in Mumbai, Chennai, Bangalore and New Delhi.

Perfect Placer along with its associate services has a long and prestigious list of leading Indian and Multinational Corporates in India and Outside across Managerial levels, functions and Industries, covering both IT and Non-IT specialized in chief executive, board member and senior-level management search assignments

Customer Success Consultant

- Create engagement strategies with clients to develop a professional relationship through the provision of product and operational services, training, and customer services. It is the role of the CSMs to create and maintain long-lasting and healthy relationships with customers

Key Responsibilities:

- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services

- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

- Maintain existing customer success metrics and data as directed

- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals

- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time

- Collaborate, problem solve, and/or strategize upcoming client meetings with team members

- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement

- Work with the sales and marketing team to drill customer references and develop case studies

Qualification And Experience:

i. Graduate with 2-5 years of experience in Information Technology

ii. Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment

iii. Understand technical risks and supportability parameters

iv. Strong decision-making skills.

v. Strong verbal and written communication, strategic planning, and project management skills

vi. Analytical and process-oriented mindset

vii. The ability to farm the account through relationship management.

viii. Comfortable working across multiple departments in a deadline-driven environment

ix. Active team player, self-starter, and multitasker who can quickly adjust priorities

Remuneration:

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader

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