HR Executive at Venture Holding
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Customer Service/Telesales Role (0-5 yrs)
Process : Chat Process/Call
- We are looking for a Customer Oriented Service Representative (CSRs) / Sales Representative (SR).
- A CSR or SR will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
- The best SR /CSRs are genuinely excited to help customers and sell them the services which best suits them. They are patient, empathetic, and passionately communicative. They love to talk/chat and understand the value of good communication skills.
- CSRs/ SR can put themselves in their customer's shoes and advocate for them when necessary.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Requirement : 50 Team Members in Initial Batch
- Fresher/Experienced anyone can apply.
- Strong telephonic and verbal and written communication skills along with active listening.
- Candidates must have a good command over English language.
- Ability to multi-task, set priorities and manage time effectively.
- Candidates must be opened for Day/Night shift as per company's requirement.
- Candidate must be willing to relocate to Thailand/Myanmar
Responsibilities and Duties :
- Manage large amounts of outbound calls/chats in a timely manner.
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Shift Timings :
- Timings for US shift (8:30 PM to 8:30 AM)
- 2 Hrs. of brake
Facilities :
1. Travel (Visa & Ticket)
2. Food (Indian - Veg / Non- Veg)
3. Accommodation
4. Daily essential needs
5. Medical Insurance
6. 20 days of Paid leave once in a year (All expenses paid by company)
Salary Package :
- Rs. 35,000/- to Rs. 50,000/- (In hand)
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