- Work alongside & learn from best in class talent

- Join a market leader within Apparel & Sporting Goods

- A role that offers a breadth of learning opportunities

Our client is a Private incorporated on 27 May 2015. It is classified as Non-govt company and is registered at Registrar of Companies, Kanpur. Its authorized share capital is Rs. 100,000 and its paid up capital is Rs. 100,000.

The Job :

Role Description :

- Responsible for gathering leads and producing sales by speaking with prospective and current customers over the phone.

- Gathering information from the target market, following up with customers to provide new products or services and documenting customer feedback for follow-up actions.

- Discuss with potential customers to inform them of the company's offerings and services.

- Ensure the prospects are aware of the brand along the journey and influence them to enter the sales funnel.

- Engage with existing customers to collect data on the impacts of the company's merchandise or services, which they subsequently relay to the relevant divisions to improve the user experience. A telecaller may also carry out the following tasks :

- Interacting via various channels, such as live chat, emails, social media and direct calls

- Modifying sales pitches in response to customer demand

- Acquiring and retaining contact information databases

- Put forward suggestions in accordance with the requirements of the consumer

- Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action.

Ideal Candidate :

Requirements :

- Persuasive, tenacious, and adaptive individuals make for successful tele callers.

- Better able to provide a positive first impression when tele callers are proactive and goal-oriented.

- Strong communication abilities

- Exceptional communication and the capacity to switch up speaking approach

- The capacity to adjust to challenging circumstances

- Having a firm understanding of the products or services the business provides

- Ability to listen and solve problems

- Ability to cope with rejection while remaining calm

- Outstanding capacity to manage conflicts and address grievances during negotiations

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