HR at Gtr Internet Private Limited
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Customer Service Supervisor - IT (3-5 yrs)
- 3+ years relevant experience managing customer service team.
- Direct experience in Contact Center Operations (Customer Service, Sales, or Collections).
- Strong oral (speaking, listening, interpretation) and written communication skills.
- Carrying out supervisory responsibilities in accordance with The company standard policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
- Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
- Solving complex customer service issues and proactively heading off negative service trends.
- Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures.
- Developing and achieving performance goals and objectives in order to achieve customer promise expectations.
- Voice of the Customer: Summarizing and providing critical analysis to customer issues to be improved on a quarterly review cycle.
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