Customer Service Specialist (Mandarin)

- Work within a company with a solid track record of success

- Great work environment

- Excellent career development opportunities

- Our client is a conglomerate company located in South East Asia with businesses related to IT Services, Online Games, F&B and Entertainment. In 2018, they opened a new technology and a new project division, which is a milestone for Innovations. Their mission is to provide fairness and security to their clients by providing players with trustworthy, happy and professional interactive entertainment experiences. They focus on sustainable development of products and group development to create an extraordinary gaming experience. I

- Our client is considered as the pioneer at attracting excellent talents, integrating marketing channels, and finding strategic partners at home and abroad. The ultimate goal is to achieve a breakthrough in the entertainment industry's traditional development areas and focus on cultivating team development by skills training, professional training, management skills training.

The Job :

Your responsibilities will include :

- Being familiar with customer service workflow, guide and supervise the daily customer service work of outsourced customer service.

- Regularly organizing outsourcing customer service business knowledge according to the training plan within the department.

- Online inspection of outsourced customer service responses, online and off-line groups to assist outsourced customer service to solve difficult problems.

- Assisting outsourced customer service to use flexible discourse to appease and solve customer problems, and get user satisfaction and recognition in the process.

- Facing problems and customers with a better mindset, have better emotional intelligence and emotions to solve customer problems.

Ideal Candidate :

You have good Mandarin language skills to be able to liaise effectively to different stakeholders across the region.

You have a bachelor's degree/diploma.

You have 1 - 2 years of relevant experience.

You have good interpersonal skills.

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