Customer Service Specialist (4-6 yrs)
- Utilize communication strategies (Call Support, Email Support) to partner with customers and understand the root cause of issues and investigate options for resolution.
- Drive consistent high-quality work while being efficient and effective in developing strategies to organize and prioritize workload, track on-going customer requests, and complete timely professional follow-up via phone or email.
- Build relationships with both internal and external customers by exercising sound independent judgement, helping to develop the Customer Experience brand and advocate to resolve customer concerns.
- Evaluate, identify, and implement ideas to improve Customer Experience processes and participate in activities as appropriate to ensure the success of the organization.
- Provide support to team members, brainstorm new ways to improve processes and provide resources for continued team development.
- Enter essential data into business systems to complete necessary functions such as: service requests, part replacements, product orders, etc.
- Utilize resources such as price lists, specification guides, product prints and electronic product resources (Synergy/HON Ready) to find information to answer product questions and develop tools to continue learning about new processes and products.
- Consistently achieve individual goals.
- Embrace continuous learning with the capacity to accept continuous change.
- Utilize resources effectively across the organization to drive intended results.
- Participate in activities as appropriate to ensure the success of the organization.
- Should be ready to work in US Shift timings. If the need arises, should be flexible to work in any shift as per the business requirements.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
