Job Description: Service Specialist - Moon Power

About Moon Power:

Moon Power is a trusted leader in the sales, distribution, and service of batteries and UPS systems, committed to delivering quality products and unparalleled customer service. We pride ourselves on our ability to meet and exceed customer expectations through reliable products and efficient services.

Role Overview:

As a Service Specialist, you will play a crucial role in ensuring seamless after-sales service for our customers. You will be the primary point of contact for customers who have purchased batteries and/or UPS systems, coordinating between the customer, manufacturer, and field service engineers. The role demands excellent communication, analytical skills, and the ability to prioritize tasks effectively to ensure a superior customer experience.

Key Responsibilities:

Customer Support & Coordination:

- Serve as the first point of contact for customers regarding service-related queries.

- Ensure timely communication between customers, manufacturers, and field service engineers.

- Maintain service records and follow up on pending tasks to ensure closure.

Issue Resolution & Escalation Management :

- Handle customer complaints and escalations promptly and professionally.

- Analyze issues and determine appropriate solutions based on urgency and criticality.

- Ensure customers are updated on progress and resolution timelines.

Work Assignment & Prioritization:

- Assign tasks to field service engineers based on priority, criticality, and availability.

- Monitor service schedules and ensure adherence to SLAs (Service Level Agreements).

Customer-Centric Approach:

- Always put the customer first by striving to deliver excellent service experiences.

- Provide proactive updates and ensure customer satisfaction at every touchpoint.

Data Analysis & Reporting:

- Analyze service performance metrics to identify areas of improvement.

- Prepare reports on service operations for internal stakeholders.

Qualifications and Skills:

Education : A degree or diploma in any discipline. Background in technical or service industries is an advantage.

Experience : 1-3 years in a customer service or coordination role, preferably in the battery, UPS, or related industries.

Skills:

- Excellent communication and interpersonal skills.

- Strong analytical and problem-solving abilities.

- Ability to handle escalations with composure and professionalism.

- Proficiency in task prioritization and resource allocation.

- Customer-centric mindset with a focus on delivering high-quality service.

What We Offer:

- A dynamic work environment with opportunities for growth.

- Competitive compensation and benefits package.

- The chance to be part of a team committed to excellence in customer service.

Location: Bangalore, Konankunte Cross

Type: Full-Time