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13/11 HR
Human Resources at r3 Consultant

Views:17 Applications:7 Rec. Actions:Recruiter Actions:0

Customer Service Specialist (1-3 yrs)

Vashi, Navi Mumbai Job Code: 351754

Job Description : Customer Service Specialist

- Projects the polished professional image all the time, Fluent in English,

- Communication is clear and expressive in terms of speaking and writing

- Basic Knowledge of Computers like Words, Excel, PowerPoint

- Follows up on all prospects by using established sales systems

- Complete all formalities of a member that joins/transfers/renews his membership

- Makes courtesy calls to all new members once a month to maintain relationships and ensure the members are regular in using the Club

- Enter Guest courtesy forms in the software

- Make weekly reports

- Actively participates in promotional activities both indoor and outdoor

Key Responsibilities :

- Handle Inbound Calls : Answer incoming calls from international customers, providing timely and accurate assistance.

- Customer Support : Address customer inquiries, complaints, and requests in a professional manner, ensuring customer satisfaction.

- Issue Resolution : Troubleshoot and resolve issues, providing effective solutions and escalating complex cases to senior team members when necessary.

- Documentation : Maintain accurate records of customer interactions and transactions in the CRM system.

- Product Knowledge : Stay updated on product and service information to effectively address customer needs.

- Communication : Communicate clearly and effectively, ensuring a positive and professional tone in all interactions.

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