- Job Title: Customer service specialist -

- Location: Delhi NCR-

- Salary:3 to 4 LPA

- Job Description:-

We are seeking well-spoken, enthusiastic individuals with a drive to address customer issues with sensitivity and empathy. As an Associate in Customer Experience, you will play a crucial role in customer retention by efficiently and successfully addressing concerns and communicating in an empathetic, professional, and positive manner through various channels such as call, chat, and email.

Responsibilities :

Customer Support: Resolve problems and concerns raised by customers on the app via chat, phone, and email.

Customer Relationship : Establish trust with customers by ensuring qualitative service, demonstrating empathy, and maintaining excellent communication.

-Product Knowledge : Learn the products and services offered thoroughly to provide timely and efficient resolutions to customer issues.

Problem-Solving :- Troubleshoot problems and see them through to resolution.

- Communication:- Maintain a pleasant demeanor in spoken interactions and a polite, relevant tone in written communications.

- Characteristics:-

- People-First Mindset:- Patient, empathetic, warm, and respectful.

- Problem-Solving:- Proactive in finding solutions.

- Flexibility:- Adaptable to varying situations and customer needs.

- Detail-Oriented:- Active listener with a keen eye for details.

Eligibility :

- Education:- Bachelor's Degree from a regular course.

- Experience:-

- Experienced (maximum 2 years) in Customer Service.

- Freshers from Hospitality/Service Industry backgrounds or tier 1-2 colleges/universities.

- Communication Skills:-

- Proficient in English and Hindi.

- Good typing skills (minimum of 60 words per minute with 95% accuracy).

- Personality:- Evident in both spoken and written interactions:

- Spoken:- Warm, respectful tone, modulated speed, and easy to understand.

- Written:- Polite, relevant responses, avoiding overly casual language.

- Why Join Us?-

- At our company, customer delight is our compass. You will transform hiccups into happiness by addressing customer concerns with empathy and efficiency. Join a team where your detail-oriented approach, motivation, and excellent people skills will be instrumental in fostering customer satisfaction and loyalty.

- If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now to join our team and make a difference in the customer experience journey!

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