Customer Service & Sales Support

About Company :

It was founded in July 2011, with a vision to make accessible quality music education to children and individuals, young and old, making the entire learning process fun-filled, joyous and memorable. In a short span of time, it has grown not only in a number of centers and schools offering its programmes but also in the number of instruments taught and the faculty to capably support it. The roster of instruments and programmes are constantly expanding and currently extend to Piano, Electronic Keyboard, Guitar, Drums, Violin, and Vocal. Special emphasis is also given to Music Theory and Musical knowledge to ensure the comprehensive development of a student and eventual musician. FSM is committed to playing a positive role in society and actively works with schools, NGOs, local community partners and artists in support of various initiatives to make music available to all.

Location : Mumbai

Experience : 1 - 3 Years

Function : BPO/Customer Service

Vacancy : 1

Job Description :

- We are looking for entry & junior level resources to manage the customer calling activities for our new venture Furtados High Music Pvt. Ltd.

The role will entail:

- Calling prospective customers who are inquiring about our product & services

- Coordinating on the phone between existing teachers & students to serve customer requirements; answering queries, resolving problems

- Outbound calling to ensure service levels with existing customers and therefore ensuring renewal purchases

- In addition to managing inbound & outbound calls; the job will require maintaining database.

This is a day job (in 3 shifts 10a.m-6p.m, 11a.m-7p.m & 12p.m-8p.m).

6 Days working (Mon- Saturday)

This is a result driven role and prospective candidates will also be incentives on targets achieved.

Skills Desired:

- Prefer candidates with 6months-18months of prior work experience calling customers

- Friendly personality and customer focus is critical for success in this job

- Good communication skills

- This role will report directly to the Customer Service Manager

Working Days : 6 Days a Week (11:00 AM to 7:00 PM)

Job Nature : Full Time

For Further Details or queries you can call on below given recruiters number

Zayn: 9004818737
Sakshi: 6350142553
Sneha: 6300605013
Falguni: 9650677990
Taruna: 9555997426

Sunny Sharma
HR Managing Director
Western Service Providers

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