Central Hiring Head at Sana Search International
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Customer Service Role - Voice Process - BPO (0-1 yrs)
Urgent Requirement of Customer Service Representative for Work From Office Profile Location Bangalore/ Electronic city / Marathali /white field
Employee CTC - 26,000k Per Month -22,500 inhand Apart fro m Incentives
Appended JD:
- Required applicant should be a 12 th Pass minimum requirement.
- Fresher or Exp Both can apply
Job Role : Voice Profile
Customer Service, Customer Relationship
Responsibilities :
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Qualification - Graduate & above any stream
Experience - 1 Year & above on paper any field
Work Type - Permanent, Full Time
Language - English & Hindi
Shift - Day Rotational, 6 days working.
Interview Flow (Inhouse/Out Station): HR Round -> Versant(Cut Off 4&above) -> 4C Round(Training Team) -> Final Panel Round (Operation) -> Documentation -> Offer - Touchless Hiring
Relocation Benefits: 10 Days accommodation & 1 way travel reimbursement