We're Hiring a Customer Services Executive -Voice for a leading E-commerce Company

About the Job Role and Duties-:

Serves customers by providing product and service information, resolving product and service problems.

Extremely Customer Centric

- Attracts potential customers by answering product and service questions, suggesting information about other products and services

- Maintains customer records by updating account information/ on call notes (post call allowed)

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

- Maintains financial accounts by processing customer adjustments

- Recommends potential products or services to management by collecting customer information and analysing customer needs

- Prepares product or service reports by collecting and analysing customer information (post-shift / pre-shift huddle expectation)

- Contributes to team effort by accomplishing related results as needed

- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation

Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking

The primary responsibilities of a Customer Service Associate would be:

- Answer calls/emails professionally to provide information about products and services, take/ cancel orders,or obtain details of complaints

- Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken. Process orders, forms and applications

- Follow up to ensure that appropriate actions were taken on customers' requests

- Refer unresolved customer grievances or special requests to designated departments for further investigation

- Follow the set KRA's/KPI's without any excuses

- Job duties may change at any time due to business needs.

Shifts:

- Nine Hours each day with rotational shifts. One-hour break divided in 3 parts - 15Mins-30Mins-15Mins)

- Open to work from 0900hrs through 2100hrs (Work from office)- Female Associates

- Open to work from 0900hrs through 2100hrs (Work from office)- Male Associates

- Night shift (Work from Home) - Male Associates.

- One Weekly-Off each week (anyday)

Job Location: Lower Parel - West (7 mins walk from station)

100% Voice Process which includes working on customer emails as well.

Meticulous with Shift Time Reporting & Break-Adhere