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14/05 Priyanka Rane
HR Consultant at SSV HR Services

Views:118 Applications:46 Rec. Actions:Recruiter Actions:10

Customer Service Role - Voice & Chat Process - BPO (1-5 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 158947

We Are Hiring for Voice and Chat

Profile : Associate

Requirement -: Good Communication Skills

Exp required -: 1- 5 yrs

Age Criteria -: 18 -33 years

Shifts: Rotational

WORK FROM HOME till pandemic

Responsibilities and Duties :

The primary responsibilities of a Customer Service specialist would be :

- Handling escalations and complex queries.

- Manage large amounts of incoming and outgoing calls

- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

- Identify and assess customers needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

Key skills required:

- Proven customer support experience or experience as a client service representative

- Excellent communications skills

- Ability to listen and active problem solving skills

- Good interpersonal skills

Job Type: Full-time

Education:

Higher Secondary(12th Pass) / Any graduates

Language :

- English (Required)

Interview Round :

HR
Operations

Reach Ms. Priyanka on 8879437943 ( Call / Whatsapp )

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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