HR at NL Transportaion pvt ltd
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Customer Service Role - US Voice Process (2-6 yrs)
Job description
Role & responsibilities:
- Strong Communication Skills needed.
- Strong organizational skills and detail oriented.
- Experience with Outlook, excel, and scheduling/software systems preferred.
- Supervise assigned customer accounts
- Maintain vital Customer Service with account representatives
- Accept loads to mcleod via EDI electronic load tendering, confirm load information and appointment schedule.
- Deliver Customer expectation
- Accept loads to mcleod via EDI electronic load tendering, confirm load information and appointment schedule.
- Clear EDI errors, review planning board, request additional shipments for lanes/regions below capacity.
- Track and trac equipment to provide customer with updates and ETA.
- Work with planners and dispatchers to provide timely updates into TMS
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Assist with any issues that arise with the load issues at the shipper, receiver, product issues, overages, shortages, damages, rescheduling etc.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
