About Company :

We are the largest sports ecosystem in India. SEARCH - the best sports academies, coaches, sports facilities, football turfs and sports events. BOOK - finalise your booking through the safe online payment method. ENJOY - your coaching, play, event/tournament.

Job Description :

The best CSRs are genuinely excited to help customers. They- re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers- shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don- t have enough information to resolve customer complaints.

The target is to : 

- Generate interest in the product and service by calling existing databases

- Convert inquiries into bookings by answering inbound telephone calls while at all times

- Ensure excellent service standards,

- Respond efficiently to customer inquiries and

- Maintain high customer satisfaction.

Responsibilities :

1. Attending incoming customer calls, to solve existing/prospective customer queries.

2. Ensure follow up text messages are sent to the customers.

3. Follow up with customers on status of suggestions made to them.

4. Influence current/prospective customers to retain/buy services by giving reference information as per given script.

5. Convert leads into bookings.

6. Call appropriate databases to appraise about upcoming events.

7. Document transactions through proper log of all calls through internal call management system.

Requirements :

- Proven customer support experience or experience as a client service representative

- Track record of over-achieving quota

- Strong phone contact handling skills and active listening

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

Working Days : 5 Days a Week (10:00 AM to 6:30 PM)

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