CEO at Matrix HR Solutions
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Customer Service Role - Solar Energy System (2-4 yrs)
Responsibilities:
- Handle the technical issue from the customer.
- Support to Partners or Customer in solar system installations
- Resolve Customer Complaints regarding defective solar panels
- Train the installers or maintainers about installation, operation, monitoring, maintenance and troubleshooting of solar panels, monitoring devices or system.
- Reply the inquiry about the solar panels and relevant product from customer in time.
- Remote technical support, kindly communicates with customer via Phone or Email, collect fault information and release the solution to customer.
- Preferred B-Tech Candidate with 2-3 years- experience
- Technically Sound about solar components and sites installations
- Great communication skills, fluency in both English and Hindi
- An attitude to get things done, willing to work minimum 2 years
- Rigorous follow-up and Negotiation Skills to close the deals
- Graduate/B. Tech
What We Offer ?
- Opportunity to work with India's fastest growing SMB Company
- Register under Startup India Program
- Multifold chances to build the career in Solar Energy Sector
- Exponential Growth in Salary and other remuneration
- Great learning curve and hand on experience about solar in future
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