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22/03 Samridhi Goyal
HR at Teleperformance Global Services Pvt Ltd.

Views:132 Applications:36 Rec. Actions:Recruiter Actions:0

Customer Service Role - Service Desk - BPO (0-6 yrs)

Gurgaon/Gurugram Job Code: 318288

- Provide timely and accurate technical support via phone, email, or chat to Adobe software users.

- Troubleshoot and resolve technical issues related to Adobe products, including software installation, configuration, and functionality.

- Maintain a deep understanding of Adobe software products, features, updates, and compatibility requirements.

- Document customer interactions, technical solutions, and troubleshooting steps in the support ticketing system for future reference.

- Ensure adherence to service level agreements (SLAs) and quality standards in all customer interactions.

- Escalate complex technical issues to the appropriate level of support within the organization, ensuring timely resolution.

- Educate customers on best practices, tips, and tricks for optimizing their use of Adobe software products.

- Stay updated on industry trends, new Adobe software releases, and emerging technologies to enhance technical knowledge and skills.

Requirements :

- Any Graduate can apply. Bachelor's degree in Computer Science, Information Technology, or related field preferred.

- Previous experience in technical support or customer service roles, preferably in a BPO environment.

- Proficiency in Adobe software products such as Adobe Creative Cloud, Acrobat, and Photoshop is preferred.

- Strong troubleshooting and problem-solving skills with attention to detail.

- Excellent communication skills, both verbal and written.

- Ability to work independently and collaboratively in a fast-paced environment.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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