Greetings for the day!!!

We are currently hiring for the position of SAP CS(Customer Service ) and Functional Expert for Pune, Chennai and Hyderabad Location.

Job Description: SAP Customer Service (CS) Functional Expert

Experience:7-10 yrs relevant

Budget: 3lpm>>>36LPA

Mode: Hybrid

Location: Pune Chennai Hyderabad

Key Responsibilities:

- Lead the implementation and migration of the SAP Customer Service (CS) module.

- Design and configure customer service processes including service order management, service contracts, and warranty management.

- Optimize customer service workflows to enhance efficiency, customer satisfaction, and service quality.

- Integrate CS with other SAP modules such as SD, MM, and FICO.

- Develop, configure, and deploy SAP solutions tailored to customer service needs.

- Analyze business processes related to customer service and provide recommendations for improvements.

- Work closely with stakeholders to understand their requirements and translate them into effective SAP CS solutions.

- Lead master data migration activities related to customer service, ensuring data quality, consistency, and compliance.

- Plan and execute the cutover strategy for customer service data, ensuring minimal disruption to business operations.

- Troubleshoot and resolve issues efficiently without requiring additional handholding.

- Ensure project milestones are met on time and within budget.

- Conduct training sessions and provide ongoing support to end-users on SAP CS functionalities.

- Collaborate with cross-functional teams to ensure seamless integration of SAP CS with other SAP modules and external systems.

- Develop and configure interfaces using EDI/IDOC for communication with external systems if required.

- Ensure compliance with regulatory requirements and internal policies related to customer service.

Required Qualifications:

- Minimum of 8 years of experience in SAP implementation and migration projects, specifically in the CS module.

- Proven expertise in SAP CS with relevant certifications.

- Strong problem-solving skills and ability to work independently.

- Excellent communication and interpersonal skills.

- Ability to manage multiple tasks and projects simultaneously.

- Strong understanding of customer service processes and how they integrate with SAP solutions.

- Proficiency in configuring and optimizing customer service processes to meet business requirements.

Skills and Experience:

- Extensive knowledge of SAP CS module and its integration with other SAP modules.

- Experience in master data migration related to customer service and ensuring data quality.

- Ability to plan and execute cutover strategies for customer service data.

- Strong analytical and problem-solving skills related to customer service processes.

- Proficiency in SAP configuration and optimization for customer service management.

- Experience in managing service orders, contracts, and warranty processes within SAP.

- Knowledge of developing and configuring EDI/IDOC interfaces for communication with external systems is an added advantage.

If Interested please apply

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