- Join a well known brand within Retail

- Work alongside & learn from best in class talent

The Job :

- Our client is looking for a Customer Service Representative to join the team

Your responsibilities will include :

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

Ideal Candidate

Skills required :

- You have at least 3+ years of experience including solid experience in a similar role within Retail.

- You also have good experience in CRM.

- You have very good communication skills

- You are service-oriented with excellent interpersonal skills.

- You are highly goal driven and work well in fast-paced environments

- You pay strong attention to detail and deliver work that is of a high standard

- You are adaptable and thrive in changing environments

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.