Customer Service Role - Outbound Voice Process - BPO (1-3 yrs)
Responsibilities:
- Make outbound calls to potential or existing customers to provide information about products or services, or to resolve issues.
- Maintain customer records by updating account information.
- Handle customer inquiries and complaints in a courteous and professional manner.
- Achieve individual and team sales targets.
- Keep records of calls and sales, and note useful information.
- Follow communication "scripts" when handling different topics.
- Go the "extra mile" to meet sales quota and facilitate future sales.
Skills Required :
- Excellent communication and interpersonal skills.
- Ability to handle rejection and remain motivated.
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
