Customer Service Role - International Voice Process - Verification Process (0-2 yrs)
Roles and Responsibilities:
- Handle international inbound and outbound calls for verification purposes.
- Verify the accuracy of customer information through direct communication.
- Maintain and update customer databases with accurate and current information.
- Follow verification protocols and guidelines to ensure compliance with company standards.
- Document verification outcomes and maintain detailed records of all interactions.
- Collaborate with other departments to resolve discrepancies and ensure data accuracy.
- Provide exceptional customer service and maintain a professional demeanor at all times.
- Meet or exceed daily and monthly verification targets.
- Participate in training sessions and stay updated on process changes and industry best practices.
