Essential Duties and Responsibilities:

- Conduct telemedicine consultations with patients over the phone in a professional and empathetic manner.

- Listen attentively to patients' concerns, symptoms, and medical history, and accurately document relevant information.

- Facilitate communication between patients and healthcare providers, conveying information accurately and clearly.

- Provide guidance and support to patients on telemedicine procedures, appointment scheduling, and technical troubleshooting.

- Coordinate appointments and manage scheduling for telemedicine consultations, ensuring timely access to healthcare services.

- Maintain confidentiality and adhere to privacy regulations when handling patient information.

- Collaborate with healthcare professionals to ensure effective coordination of care and follow-up.

- Stay updated on telemedicine protocols, procedures, and best practices.

- Monitor patient satisfaction and feedback, addressing any concerns or issues raised promptly and professionally

Education and/or Work Experience Requirements:

- 12th Pass candidates, high bachelor's degree in healthcare administration, nursing, or a related field preferred.

- Proven experience in a customer service or patient support role, preferably in a healthcare setting.

- Exceptional English proficiency, both verbal and written, with clear pronunciation and effective communication skills.

- Strong active listening skills and the ability to empathize with patients' needs and concerns.

- Proficiency in using phone systems and telecommunication software.

- Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively.

- Knowledge of medical terminology and basic understanding of healthcare practices and procedures preferred.

- Ability to maintain confidentiality and adhere to strict ethical standards.

- Flexibility to work in a fast-paced environment and adapt to changing priorities and patient needs.

- Commitment to providing high-quality patient care and improving healthcare accessibility through telemedicine.

Benefits:

- Incentives provided if targets are met

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