Business Support Manager at Snaphunt Pte. Ltd.
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Customer Service Role - International Voice Process - Insurance (1-5 yrs)
-Work alongside & learn from best in class talent
-Flexible working options
-A role that offers a breadth of learning opportunities
Our client provides clients with successful business process outsourcing (BPO) solutions. Our client outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base.
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate
- You have at least 1 year experience within a Customer Service role, ideally within the Insurance industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong mentor and coach who can build high performing teams
- You are adaptable and thrive in changing environments
- You are a strong networker & relationship builder
