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26/10 SAHNA
Central Hiring Head at Sana Search International

Views:39 Applications:13 Rec. Actions:Recruiter Actions:3

Customer Service Role - International Voice Process - BPO (0-1 yrs)

Delhi NCR/Delhi/Gurgaon/Gurugram Job Code: 297865

Hiring for International Voice Process

Need Immediate Joiners

(Voice profile) Profile : Customer service process

Experience: Graduate Freshers & experience / 12th pass with any 6 month experience.

Job Role

- Handle Inbound calls.

- Pure Customer Service profile - No Sales/ No Target

- Verify the documents of customers & guide the requirements.

- Verify customers details as per data protection act before sharing information

- Assist customers to resolve their issues satisfactorily

- Update customers profile in client database

- Provide resolution in the very first contact

- General information delivery

- Escalate problems if need be through the devised channels

- Abide by compliance and quality guidelines set by the company

- Always be courteous towards customers

- Reporting to the team leader for day-to-day functioning.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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