People Manager at Live Connections
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Customer Service Role - International Voice Process (8-16 yrs)
Hiring for International Voice process
Location: Hyderabad
Shift: Night shift
- Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
- Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
- Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
- Interpret and develop standards and goals for customer service
- Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
- Interact directly with external customers
- Manage allocation of people and financial resources for customer service
- Mentor and guide talent development of direct reports and assist in hiring talent
People Mangement experience is mandatory
if interested and suitable please share your updated CV
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