Customer Service Role - International Voice Process (2-6 yrs)
Job title : International Voice Process
Experience: 2-6yr
CTC: 5-7lpa
Location: Mumbai
Work mode: On Site.
Primary skills : International Voice process
Qualification : University degree (Bachelors) required
Responsibility
- Respond to retail and professional clients' inquiries via inbound calls, email and online chat
- Obtain a thorough knowledge of products offered by IB on various global exchanges
- Assist clients with opening and funding accounts
- Show clients how to use different features of the Trader Workstation
- Explain margin requirements to clients
- Investigate trade issues and order executions
- Knowledge of securities regulations' impact on customers
Qualifications :
- Experience: 2-6 years in the international voice process
- Education: University degree (Bachelors) required
- NCFM/NISM certifications in capital markets, derivatives and currency derivatives would be a plus
- High level of MS Excel skills required
- Language skills: Exceptional
- Good quantitative/analytical skills
- Excellent verbal/written communication skills are required
