Customer Service Role - International Voice Process (1-8 yrs)
Key Responsibilities :
1. Handle inbound calls from customers promptly and professionally.
2. Address customer inquiries, concerns, and complaints effectively.
3. Provide accurate information about products, services, and policies.
4. Resolve customer issues and escalate complex cases to the appropriate department.
5. Ensure high levels of customer satisfaction through excellent service.
6. Adhere to company policies, procedures, and quality standards.
7. Maintain detailed records of interactions and transactions.
8. Meet or exceed productivity and quality metrics, including call handling time and customer satisfaction scores.
9. Collaborate with team members and other departments to provide a seamless customer experience.
10. Continuously seek opportunities for process improvement and efficiency.
Preferred Qualifications :
1. Previous experience in a voice process role handling similar call volumes.
2. Knowledge of industry-specific products or services.
3. Experience using call center software and telephony systems.
4. Certification or training in customer service or call center operations.
