Talent Acquisition Specialist at Creencia - eSearch
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Customer Service Role - International Voice Process (1-2 yrs)
Job Description:
- We are looking for candidates experienced in providing voice support for international customers in a technical process.
- The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with a focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.
- Handle customer issues via phone for a technology product
- Troubleshoot technical issues pertaining to products in Wi-Fi surveillance cameras
- Provide active updates to the customer until the issue has been resolved
- Triage issues to Level-2 and Customer Care team in other global locations
- Accurately document cases in line with process requirements.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
