Responsibilities:

- To be responsible for helping customers save money or suitable packages for their needs for their TV, Telecoms and Broadband packages and supporting them through the switching process.

- Provide timely and courteous responses while answering customer queries over the phone.

- Interact professionally during the calls and provide all the necessary information about product specifications and pricing to the fullest satisfaction of the customer

- Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders/ Line Managers without delay to facilitate the meeting of production targets.

- Ensure safe handling of Systems and equipment provided.

- Respond accurately, promptly and effectively to call center calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.

- Exercise tact, patience, and professionalism at all times in responding to customers, regardless of issue or customer demeanor.

- Ensure the building up of a good image for the Company by responding positively to every call received.

- Demonstrating understanding of company values through attitude and behavior and accountability for personal behavior

Requirements:

- Excellent spoken & written communication skills in English

- Basic numeracy and IT skills

- Selling, negotiation & closing skills over the phone will be critical

- Excellent telephone etiquettes.

- Ability to absorb process updates in the faced paced environment and provide accurate information to customers

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.