-A role that offers a breadth of learning opportunities

-Attractive Salary & Benefits

-Flexible working options

Our client is a professional company dedicated to providing comprehensive financial solutions. As a financial partner of our customers, we are committed to helping customers achieve their financial goals and ensure their financial security and success.

The Job

- Insurance Sales Customer Service is responsible for handling customers' insurance purchase needs and service requests, providing efficient customer support and solutions.

- They are an important point of contact between the company and customers, aiming to ensure customer satisfaction and maintain long-term customer relationships.

Main Responsibilities

Customer Consultation and Service:

- Answer customers' calls, emails or online chats, and answer questions about insurance products.

- Provide customers with detailed explanations and suggestions on policy status, claims processing and insurance policy information.

- Assist customers to complete service processes such as insurance application, renewal and modification.

Sales Support:

- Introduce the company's various insurance products, health insurance and vehicle insurance to potential customers.

- Explain the advantages of insurance products, premium calculation methods and purchase processes to help customers make wise choices.

Problem Solving and Complaint Handling :

- Handle customer complaints and problems and ensure timely and effective resolution.

- Coordinate internal departments, such as claims and finance departments, to handle complex customer issues and complaints.

Recording and Reporting :

- Record customer contact and service details to ensure that the information is accurate and complete.

- Generate customer feedback reports and service quality analysis regularly to provide suggestions for improving customer experience.

Sales Target Achievement :

- Assist the sales team to achieve sales targets and promote the sales of insurance products by providing excellent customer service.

Ideal Candidate :

Insurance Product Knowledge : Familiar with various insurance products and services, and understand the basic concepts and policies of the insurance industry.

Communication Skills : Excellent oral and written communication skills, and the ability to express complex insurance information clearly and accurately.

Customer Service Skills : Good customer service attitude and problem-solving skills, and the ability to handle different types of customer needs and situations.

Technical Skills : Proficient in using email, telephone and online chat tools, and familiar with common office software.

Teamwork : Ability to work effectively with the sales team and other departments to achieve the company's sales and service goals.

Education and Experience Requirements :

- Academic background in related fields (such as insurance management, marketing, etc.) is preferred.

- Candidates with experience in insurance industry sales or customer service are preferred.