HR Recruiter at BSS Business Consultancy India Pvt LTD
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Customer Service Role - Inbound Voice Process - BPO (0-2 yrs)
Job Role : Inbound Voice Process
Notice Period : Immediate to 15 Days
Job location : Old Airport Road, Bangalore
Job Description :
- Manage large amounts of incoming calls.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
