Customer Service Role - Inbound & Chat Process - BPO (1-4 yrs)
Inbound and chat process
Customer Service (Chat & Inbound)
- The primary job of a customer service representative as the first point of contact is to address customer issues and resolve them in a timely and efficient manner on both Voice and Non voice platforms.
- Support and interact with customers on a variety of channels such as phone, email, and ensure that all valid customer concerns are being dealt with priority.
- Minimum 1 year of call center background experience with voice and non-voice process
- Open to BCP as per business requirement
- Good verbal and written communication
- Language preferred for verbal communication Hindi, Kannada, English and other south Indian languages is an added advantage.
- Basic knowledge of Excel
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Responding promptly to customer inquiries.
- Communicating with customers through various channels. (CHAT EMAIL & CALLS)
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
