Technical Recruiter at Workship
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Customer Service Role - Fintech (2-4 yrs)
Key Responsibilities :
- Take inbound calls or make outbound calls or blend of both (Exp in handling US based clients).
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
Desired Skills and Traits:
- Communications and Professional skills
- Computer skills with good speed.
- Good with logical reasoning, the quick adaption of new skill sets, and understanding of
process flow.
- Email etiquette are mandatory
- Task management and prioritization
- Strong customer service orientation
- Optimistic and consistent.
- Proficient in verbal communications.
Qualification: Graduate
Salary: Competent
Age - No bar for eligible candidates
Benefits : Mediclaim, Both way cabs (upto 25KM)
Location: Baner, Pune (Work from the office)
Basic Requirement : To work in 24X7 rotational shifts(monthly). More frequently in Night Shifts.
Shift timings: 06:30AM-03:30PM, 02:30PM-11:30PM , 06:30PM-03:30AM, 10:30PM-05:30PM.
Note: Preferred fintech background candidates.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
