HR Recuriter at Jobs Territory
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Customer Service Role - Escalation Process - BPO (1-5 yrs)
Job description :
We are here to help you with best Requirement and with Best Salary .We are hiring for Escalation process (Voice).
Candidate Profile:-
Qualification: Any Graduate / Postgraduate
Exp: - Min 1 Yr of Exp
Shift: - Rotational shift
Responsibilities :
- Manage large amounts of incoming calls
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements :
- Excellent written and verbal communications
- At least 6 months of experience in customer support.
- 6 day working.
- Should be able to speak in Hindi and English.
- Should be able to make calls to customers to resolve the customer issues.
- Graduation is Mandatory
For More Details call/ Whats App to:-
Ekta @9538291567
Isha@9538477345
Nisha@ 9324425126
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