Freelance Recruiter at Individual
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Customer Service Role - eCommerce (2-5 yrs)
Job Details:
Job location: Charni Road
Working days: 6 Days Hybrid (Monday-Friday WFO, Saturday WFH)
Working Hours: 10:00 AM - 7 PM
Interview Procedure: Virtual and Face to face [First will be HR Round (Virtual), Second will be Final Round (Face to Face)]
Duties:
- Respond to customer queries, concerns, complaints received on phone calls, email, whatsapp messages, and social media. Close the conversation with appropriate solution within timely manner.
- Create & manage exchange queries within the set timeline. Work on reducing returns by converting them into exchanges for alternate size or product.
- Handle payments and refunds.
- Answer consumer phone inquiries and directing them to the appropriate department for further effective query resolution
- Call and interact with abandoned cart customers to convert them into orders on our website.
- Post-service sales call - Call the customer after the order has been delivered. Find out how people felt about the product. Encourage customers to leave reviews on our website and Google.
- Co-ordinate with cross departments whenever required.
- NDR - Co-ordinate closely with the logistics team & customers on calls, emails and messages and get the non-delivered products, delivered to the customers within the timeline.
- Keep a track of dispatched orders and make sure the orders are delivered within the timeline.
- MIS & Reporting
Requirements:
- Good team player and quick learner.
- Min. Graduate
- Candidates from nearby locations preferred
- Excellent Communication Skills
- Experience in Apparel/Clothing/Footwear/E Commerce
