HR Consultant at SSV HR Services
Views:67 Applications:27 Rec. Actions:Recruiter Actions:6
Customer Service Role - eCommerce (1-5 yrs)
Urgent opening in MUMBAI
- Work from HOME
- HSC/Graduate/PG
- Good Communication Skills
- Should have at least 1 Year of experience in Customer service / voice in in any industry
Job Profile :
- Maintain excellent knowledge of company's portfolio of products and services in order to understand customers- needs
- Respond to incoming requests for cancellation of services and convince customers to continue their subscription
- Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated
- Identify opportunities to satisfy displeased customers
- Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation
- Report regularly to team leader on all activities relating to the role
- Able to multitask between CSE and retention role as needed
PURE DAY SHIFT
Call or Whatsapp Priyanka on 8879437943
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