Role: Customer Service Executive

Domain: e-Commerce

Experience: 0 to 1 year

Location: Nagpur

Skills Required :

- Voice process experience preferred

- Strong communication skills, both verbal and written

- Ability to handle escalation calls effectively

- Friendly and upbeat communication style

Job Description:

- Manage customer inquiries and provide accurate information about products and services offered by the e-commerce platform.

- Handle inbound and outbound calls in a professional manner, addressing customer concerns and resolving issues promptly.

- Utilize effective communication skills to interact with customers via phone, email, and live chat, ensuring a positive customer experience.

- Resolve customer complaints and escalate complex issues to the appropriate department or supervisor when necessary.

- Maintain a friendly and upbeat attitude during interactions with customers, reflecting the brand's commitment to excellent service.

- Collaborate with other team members to achieve customer satisfaction goals and contribute to a positive work environment.

- Adhere to company policies and procedures while ensuring compliance with data protection regulations.

Requirements :

- Bachelor's degree or equivalent educational qualification preferred.

- Previous experience in a customer service role is a plus, especially in a voice process environment.

- Familiarity with e-commerce platforms and online shopping processes is advantageous.

- Excellent problem-solving skills and the ability to multitask effectively.

- Willingness to work flexible hours, including weekends and holidays, as per business requirements.

- Fluency in English (both spoken and written) is required; proficiency in regional languages is a plus.