IT Recruiter at Fraank Systems
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Customer Service Role - ecommerce (0-1 yrs)
Role: Customer Service Executive
Domain: e-Commerce
Experience: 0 to 1 year
Location: Nagpur
Skills Required :
- Voice process experience preferred
- Strong communication skills, both verbal and written
- Ability to handle escalation calls effectively
- Friendly and upbeat communication style
Job Description:
- Manage customer inquiries and provide accurate information about products and services offered by the e-commerce platform.
- Handle inbound and outbound calls in a professional manner, addressing customer concerns and resolving issues promptly.
- Utilize effective communication skills to interact with customers via phone, email, and live chat, ensuring a positive customer experience.
- Resolve customer complaints and escalate complex issues to the appropriate department or supervisor when necessary.
- Maintain a friendly and upbeat attitude during interactions with customers, reflecting the brand's commitment to excellent service.
- Collaborate with other team members to achieve customer satisfaction goals and contribute to a positive work environment.
- Adhere to company policies and procedures while ensuring compliance with data protection regulations.
Requirements :
- Bachelor's degree or equivalent educational qualification preferred.
- Previous experience in a customer service role is a plus, especially in a voice process environment.
- Familiarity with e-commerce platforms and online shopping processes is advantageous.
- Excellent problem-solving skills and the ability to multitask effectively.
- Willingness to work flexible hours, including weekends and holidays, as per business requirements.
- Fluency in English (both spoken and written) is required; proficiency in regional languages is a plus.