Business Support Manager at Snaphunt Pte. Ltd.
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Customer Service Role - Contact Center (1-4 yrs)
- Opening within a company with a solid track record of success
- Join a market leader within the Recruitment Industry
- Great work culture
- Established in 1999, our client have grown to be the largest international recruitment company of its kind in the region.
- They are NOT BROKER, they are the only company in the industry which fully owns its offices around the world, currently in 15 countries.
- They have special government support in every country because we are legal and ethical, ensuring citizens are treated with the highest possible standards.
The Job
- Our client is looking for Customer Services Agent with a natural flair of delivering unforgettable service at their Customer Contact Centre located in Ahmedabad, India.
Your responsibilities will include:
- As a Customer Services Agent, you will provide service excellence to customers through telephone, ensuring that customer satisfaction is optimized in every interaction.
- Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds.
- In addition, you will support E-commerce and Frequent Flyer Program activities.
Ideal Candidate
- High School Qualification with 1 year of customer service experience
- Having completed IATA or airline Basic Tariff course is preferred
- Excellent written and spoken English to be able to liaise effectively to different stakeholders across the region.
- Interactive, customer service oriented with warm, cheerful and expressive personality
- Customer focused and always drives customer satisfaction when responding to customer enquiries and calls
- Flexible to work on shifts.
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