Urgent hiring for the position of Chat Process

Position : Chat Process - International

Experience : 1 year - 3 years

Salary : 15k to 28k CTC

Qualification : Graduate/PG

Age Limit : 32 years max

Shift Timings : Rotational Shift

Typing Speed - 40 WPM

9 MONTHS CONTRACT

Communication : Excellent Written Communication Skills

Job Location : Pune

- WORK FROM OFFICE-

Apply with updated CVs & can reach me on HR HINA 9550879709

Roles & Responsibilities :

Requisite Skills :

1. Excellent dynamic and engaging written communication style.

2. Ability to use questioning skills to easily explore customer needs and concerns. Must have the ability to communicate online in a conversational manner that promotes dialogue and establishes rapport. Must avoid poor grammar, misstatements or lengthy explanation.

3. Proven ability to communicate articulately and credibly.

4. Update customer onboarding progress with respective to reservations and provide reference of relevant tickets in Airline industry.

5. Demonstrated ability to achieve Sales/Service goals, promote ticket sales/ Quote fares/Recalculate fares and re-issue tickets

6. Have an eye for detail to follow standard instruction and keep up pace with the new updates.

7. Ability to achieve excellence in daily deliverables.

8. Excellent front line for customer service, responsible for assisting passengers with travel needs.

9. Ability to investigate and analyze issues raised to provide a resolution and assist passengers requiring special assistance.

10. Assisted customers with flight scheduling, seat assignments, baggage checking, visa and travel documentation.

11. Utilize effective communication and customer service skills to address baggage incidents and produce positive outcomes for dissatisfied passengers.

Desired Skills :

1. Candidate with background of Airline/travel customer service industry will be preferred.

2. Excellent written communications skills.

3. Strong sales and interpersonal skills.

4. Ability to probe questions and paraphrase through the messaging platform.

5. Good reading and comprehension skills.

6. Ability of problem-solutions and decision-making skills.

7. Appropriate grammar, punctuation, capitalization and spelling.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.