business owner at krishire resources
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Customer Service Role - Chat Process - BPO (0-1 yrs)
- Hiring for UK Based Bank- Chat Process
- Timings : Afternoon 1 pm to Night 1 pm (any 9 hours)
- Qualification: HSC+ 1 yrs experience OR Grad fresher OR Grad+ Experience
- Salary offered: for Fresher- 19000/- OR for Experienced- Upto 22000/-
- Comms: Decent English Communication
- Shift: Rotational UK shift with Rotational Week-offs
Roles:
- Chat Support Specialist: Provides real-time assistance to customers via chat platforms.
- Customer Service Representative: Handles customer inquiries, complaints, and support requests through live chat.
- Technical Support Agent: Assists customers with technical issues and troubleshooting via chat.
Responsibilities:
- Respond Promptly: Address customer inquiries quickly and efficiently.
- Resolve Issues: Identify and resolve customer issues professionally.
- Provide Accurate Information: Offer precise details about products and services.
- Document Interactions: Record customer interactions and maintain accurate records.
- Escalate Issues: Forward unresolved issues to the appropriate teams when necessary.
- Maintain Professionalism: Keep a positive and professional demeanor with customers.
- Manage Multiple Chats: Handle several chat conversations simultaneously.
- Follow Up: Ensure customer issues are resolved by following up when needed.
- Stay Updated: Keep up-to-date with the company's products, services, and policy
