HR Recruiter at Emrold Management Services Pvt Ltd
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Customer Service Role - Chat & Email Process (0-1 yrs)
Profile : Chat & Email Process
Location : Sec. 62 , Noida
Qualification : 12th/Graduate
Salary : 15000- 18,000/ pm
Experience : Fresher & Experience both can apply
- Handling customer queries on Web Chat, E-mails and Social Media.
- Educate current and potential customers with product and service information.
- Maintain accurate customer records.
- Identify and escalate priority issues to the Team Leader and Ops Team.
- Actively participate in team meetings.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.
- A chat process jobs is a type of customer care call center job. A chat process jobs is generally known as online customer care or live chat job. This job is performed by customer service agents, also known as chat agents. These agents interact with customers via live chat.
- Answers questions from the customer.
- Communicate with the customer in real-time.
- Provide updates on the status of the order.
- Assist the customer with any issues they have with their orders, products, or services.
- Answer any questions about the company's policies and procedures.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
