Business Support Manager at Snaphunt Pte. Ltd.
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Customer Service Role - Broadband Internet Service Provider (0-1 yrs)
- Opportunity within a company with a solid track record of performance
- Flexible working options
- A role that offers a breadth of learning opportunities
Our client is a world class Broadband Internet Service Provider. They bring the power of fiber optics direct to your home with their FTTH services in Delhi-NCR region. They are voted the best broadband service provider in the India, and their speeds are one of the unmatched in the industry.
The Job:
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate:
- You have at least 1 year experience within a Customer Service role, ideally within the Telecommunications industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders
- You are a strong mentor and coach who can build high performing teams
- You are highly goal driven and work well in fast paced environments
