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12/09 Parvez Khan
Recruiter at Zadok HR

Views:55 Applications:8 Rec. Actions:Recruiter Actions:3

Customer Service Role - BPO (2-5 yrs)

Mumbai Job Code: 90572

Customer Service


This is to inform you we are hiring for the position for Customer Service

- Handle all incoming calls and emails of students for grievances and also make outbound calls and revert on emails.

- Helping Students queries and sharing with student's information with regards to lectures schedule, examination, certification queries, re-attending of lectures

- Handling all of student's grievances.

- Understanding the student first concept and always be prepared to help and assist students with their complaints.

- Coordination with relevant departments to help solve the student's complaints

- Maintaining TAT of 48 hours or less to respond and act on student's complaints.

- Maintaining reports in proper formats.

- Learning about your organization's products or services and keeping up to date with changes

Desired Profile:

- Undergraduate/Graduate in any stream

- Excellent with computers, software and systems (word and excel, updating CRM)

- Excellent communication in English, Hindi.

Conatct no : 9653210678

Human Resource.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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