Business Support Manager at Snaphunt Pte. Ltd.
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Customer Service Role - BPO (2-5 yrs)
Regional Role :
- Opening within a company with a solid track record of success
- Attractive compensation package
- Role involving team management opportunities
The company is looking for SME- customer service.
The Job
Your Responsibilities will include:
- Responsible to handle team of 8 to 10 call agents (Customer support team)
- Assigning leads to associates, team performance evaluation, Monitoring and Auditing calls on timely basis
- Ensure that the associates are meeting the weekly and monthly targets
- Checking call timings of the associates
- Responsible for training team members, setting strategy
- Meeting the monthly target
Ideal Candidate
Skills Required :
- Have good communication skill English and hindi (mandatory) with any regional language
- 3+ yrs minimum 1 yr in team handling
- Excel proficiency (Advance excel/ VLOOKUP/ google sheets)
- Have hands on experience with CRM
- You have at least 2 years of experience within a Customer Success, CRM Manager or Executive Assistant / Personal Assistant role, ideally within the telecommunications industry.
- Experience covering Consumer is strong plus.
- You have solid experience in a regional role ideally including experience covering India.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You are a strong mentor and coach who can build high performing teams
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
